Last updated: 7/20/2026 

Roco Rescue ships equipment orders from our facility in Baton Rouge, Louisiana. The following policy applies to purchases made through RocoRescue.com. 

Order Processing 

In-stock orders received before 2:00 p.m. Central Time, Monday through Friday, generally ship the same business day. Orders received after 2:00 p.m., on weekends, or on holidays will generally be processed on the next business day. 

Processing times may be longer for: 

• Special-order or backordered products 

• Custom equipment kits 

• Cut rope, webbing, or other made-to-order products 

• Large or oversized equipment 

• Orders requiring additional payment or address verification 

When an item is not immediately available, we will provide an estimated shipping date when that information is available. 

Shipping Destinations 

Online orders may be shipped to addresses within the United States that are supported during checkout. 

Orders shipping to Alaska, Hawaii, United States territories, APO/FPO addresses, or international destinations may require a separate shipping quote. Please contact Roco Rescue before ordering if a shipping option is not available during checkout. 

Shipping Methods and Delivery Times 

Available shipping methods and estimated delivery times are displayed during checkout. 

Standard ground shipments generally arrive within 3-7 business days after leaving our facility. Expedited shipping may be available for certain products and destinations. 

Delivery estimates are not guaranteed. Weekends, holidays, weather conditions, carrier delays, and product availability may affect delivery. 

Selecting an expedited shipping method does not shorten the processing or manufacturer lead time for special-order, customized, or backordered products. 

Shipping Charges 

Shipping charges are displayed before the order is submitted. Charges may be calculated based on: 

• Delivery location 

• Package weight and dimensions 

• Selected shipping method 

• Carrier fees 

• Oversized or freight requirements 

• Handling Fees 

Large, heavy, or unusually shaped products may require additional shipping or freight charges. When an accurate freight charge cannot be calculated during checkout, Roco Rescue will contact the customer before processing the order. 

Roco Rescue will not charge an additional shipping amount without notifying the customer. 

Split Shipments and Backorders 

Orders containing multiple products may be shipped in separate packages or from separate locations. Tracking information may be provided separately for each shipment. 

When part of an order is backordered or special ordered, available products may ship separately unless other arrangements are made. 

Tracking Information 

When tracking is available, it will be sent to the email address provided with the order after the shipment has been processed by the carrier. 

Tracking information may take up to 24 hours to become active. 

Shipping Addresses 

Customers are responsible for providing a complete and accurate shipping address. Please contact Roco Rescue as soon as possible if an address needs to be corrected. 

Once an order has been transferred to the carrier, we may not be able to change or redirect the shipment. Additional carrier charges resulting from an incorrect or incomplete address may be the responsibility of the customer. 

Damaged, Missing, or Delayed Shipments 

Please inspect your order when it arrives. Report visible shipping damage, missing items, or an incorrect shipment to Roco Rescue as soon as possible. 

Keep the original product packaging, shipping carton, labels, and packing materials until the issue has been resolved. Photographs may be requested to document damage. 

Carrier delivery dates are estimates. Roco Rescue is not responsible for delays caused by the shipping carrier, weather, natural disasters, labor disruptions, incorrect addresses, or other circumstances outside our reasonable control. We will assist customers with carrier claims when appropriate. 

Order Questions 

For questions about product availability, expedited shipping, freight shipments, or an existing order, contact: 

Roco Rescue 
7077 Exchequer Drive 
Baton Rouge, LA 70809 

Phone: 800-647-7626 
Email: info@RocoRescue.com